Products & Services - Travel
Au Logistics is based on Merseyside with warehouse space in excess of 160,000 sq ft. It has developed in to a fully
integrated travel trade support business, providing brochure distribution to travel
agents throughout the UK and Ireland. Current clients include Thomas Cook, First Choice, Cosmos, Royal Caribbean, Butlins,
Haven and Blakes plus a large selection of specialist tour operators.
Au Logistics is well established
in the brochure distribution market and offers a complete range of associated services
to help tour operators communicate more effectively with the travel agent.
The company provides a delivery service
to all retail travel agents throughout the UK based on a 2 day delivery schedule. Ordering for travel agents is made simple by using Au Online. This web based system allows travel agents to manage their brochure
supplies by specifying the number of copies they require. The travel agent will
receive instant confirmation of a successful order or if not the reason why the
order has rejected.
Working closely with its clients,
Au Logistics has developed an extensive range of ‘live’ management reports to help
clients manage their brochure distribution process efficiently and cut down on waste.
These reports as well as providing instant stock availability also offer online
proof of delivery showing the time, date and signature of all deliveries made.
Storage & Distribution
Au Logistics has a strategic partnership
with UPS Limited. UPS
collect consolidated brochure pallets from the Au Logistics distribution centre
in
Birkenhead. At busy times, UPS
will pick up over 200 tonnes of travel and tourism brochures each day for onward
despatch to travel agents.
The company distributes brochures
on behalf of over 90 tour operators and ancillary travel service providers. Each
travel agent has a nominated weekly delivery day, so they can plan more efficiently
their brochure requirements. This process also reduces brochure wastage as travel
agents order their supplies 2 days prior to their nominated delivery day.
The distribution system is fully
flexible allowing clients to distribute by grade, multiple, postcode or their own
list. Brochure distribution embargoes can be put in place to ensure brochures are
targeted to those key agents who request them, this again prevents brochure wastage.
Customer
Services and Management Information
The Au Logistics Customer Services
team is highly trained, knowledgeable and pro-active. Each travel client is allocated
its own Account Manager who will manage the client’s requirements on a day to day
basis, ensuring the level of service is of the highest standard. The account manager
is seen as an extension to the client’s own sales and marketing team.
Au Logistics prides itself on the
close relationship it builds with its clients and aims to hold regular review meetings
to ensure satisfaction with regard to the services provided and look at how the
client’s distribution process could be made more efficient.
The online management reports have been developed with the client’s involvement and feedback from the regular review
meetings. These reports include live stock information, analysis by brochure and
full distribution history by travel agent. Au Logistics clients can interrogate
the statistical information and adjust brochure controls online. This sophisticated
technology enables tour operators to embargo distribution and prevent brochure waste.
Au Online the interactive brochure
ordering website allows travel agents to select their distribution requirements
by brochure quantity with immediate order confirmation. Should agents not be permitted
supplies of brochures, they are advised the reason why. Contact details of the relevant
tour operator are displayed on screen, allowing the travel agent to discuss their
requirements.
Additional Services
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